Without employees, you don’t have a business. Your employees are very important to your business. Take some time and reflect on the value associated with keeping your employees happy.

There is a direct relationship between happy employees and happy customers. Happy employees take steps to ensure customer satisfaction. This in turn helps retain existing customers and aids in attracting new customers. On the other side, unhappy employees can be quite dangerous to your company’s bottom line.

Cultivating happy employees begins with the hiring process. This is a key process for the health of your business. Do not treat it as a secondary process within your business. Hiring can either make or break your business.

Offering great pay and benefits is only one important factor in keeping employees happy. A more important factor is to appreciate the contributions that employees make. If employees feel as though they are not appreciated or are being overlooked, their overall happiness level will waver. Many owners expect their employees to have the same dedication to their business that they do. This can lead to problems.

Your employees know that they don’t own the business. As a result, the majority is only willing to invest so much of themselves, their abilities and their talents into your business. Take steps to keep your employees engaged. Let them know that you appreciate them. According to research, happy employees are more productive.

Being a positive owner helps cultivate happy employees. A good role model is at the core of having happy employees. It is important that you reward people with praise and bonuses for jobs well done. Fire employees that are consistently negative or failing to perform their respective duties.

When it comes time to sell a business, prospective buyers will be interested in your level of profits. The investment you make in the happiness of your employees can be returned many times.

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AUTHOR: Kathy McLaughlin
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