The effort, money and time you invest in keeping your employees happy is well justified for your bottom line. Frequently business owners fail to consider the fact that unhappy employees can, and do, negatively impact every aspect of their operation.

When dealing with your customers, your employees are your front line. If your employees are not pleased it shows. Not only do unhappy employees negatively impact the overall experience of your clients, they can also make customers worry that something is wrong with your business. Many customers may believe that a lack of employee happiness reflects on you as a business owner.

Business owners need to remember that employees realize that they don’t own the business. Employees do not share the owner(s) dedication to the business. Business owners should refrain from becoming angry because employees do not match their own levels of enthusiasm. Instead, business owners should strive to help employees become as invested as possible.

Every business is different. What it takes to create happy employees varies. Take the time to evaluate your business and the role of your employees in it. This may sound like quite the challenge, but determining what can help promote employee happiness is as easy as placing yourself in the shoes of your employees.

What would make an employee happier? There are low cost or even free promotions that you can implement. Periodically rewarding employees for a job well done with gift certificates or half-days off can go a very long way in building employee morale. You want a prospective buyer to see a lot of enthusiastic and happy employees when it comes time for you to sell your business.

There is no replacement for respect and kindness. Some business owners may take an overly harsh attitude towards employees, thinking that employees will take advantage of them. As long as employees realize that you have high standards and expect employees to uphold those standards if they want to keep their jobs, you shouldn’t have any significant problems. Employees know when they are valued and appreciated. They will then pass on this feeling of appreciation and value to your customers.

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AUTHOR: Kathy McLaughlin

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